![]() Some need to work certain shifts to hitch a ride to work. Some want to avoid working with that pain-in-the-neck co-worker who is a downer all the time. Some want to make more money or to get ahead. Some have young kids and want the flexibility to be home when they wake up and go to sleep. Some people have second jobs or are in school and want to come in early or late. ![]() ![]() Start by finding out what matters most to each employee what he or she needs. Simply put, happy employees show up for their shifts, and that ensures that you and your customers don’t have to deal with shorthanded shifts, and dour, sulky, or snippy hosts, servers and bartenders. You probably know, if even implicitly, that helping employees helps your bottom line. So, if you think a happy employee base doesn’t matter, think of it this way: a happy employee base versus an unhappy employee base equates to having an extra worker, for free, on a five- to eight-person shift. Many studies have counted up what employee happiness means to businesses.Ī recent study by economists found that happiness led to a 12% spike in productivity, while unhappy workers proved 10% less productive. But since you’re here, read on - you may think twice. So, to keep things real, start by asking yourself this question: Am I a business owner (or manager) who really values employee satisfaction, or is customer satisfaction or bottom line satisfaction (simply money) more important to me? If you’re a business owner that is more geared to a churn-‘em-and-burn-‘em approach to employees, you probably stumbled onto the wrong article. ![]() In a recent 500 respondent survey of our customers at When I Work, 18% of small to medium businesses said that employee satisfaction was a top critical driver in running their business as or more important than customer satisfaction. When you’re busy, it can get tiring, even annoying at times, right? But it matters (a lot), and we have some ways to make it all not only manageable but dare we say easy? ![]() Keeping employees happy can seem like an endless string of requests. “I have to be at my other job by 5:00, so I need my shifts done by 4:00 every day.” ![]()
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